1. Introduction
OpenClaw Express ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our cloud hosting services.
2. Information We Collect
We collect the following types of information:
- Account Information: Email address, name, and payment information when you register for our services.
- Usage Data: Information about how you use our services, including server logs and performance metrics.
- Technical Data: IP address, browser type, device information, and operating system.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process payments and send billing information
- Send service-related communications
- Respond to your requests and support inquiries
- Monitor and analyze usage patterns to improve user experience
- Detect and prevent fraud or abuse
4. Data Storage and Security
Your data is stored on secure cloud infrastructure. We implement industry-standard security measures including:
- Encryption of data in transit and at rest
- Regular security audits and updates
- Access controls and authentication measures
- Isolated environments for each customer instance
5. Your Instance Data
The data processed by your OpenClaw instance (conversations, integrations, files) remains on your dedicated server. We do not access, read, or share this data unless required for technical support at your explicit request.
6. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Third-party companies that help us operate our services (payment processors, cloud infrastructure providers).
- Legal Requirements: When required by law or to protect our rights.
7. Data Retention
We retain your account information for as long as your account is active. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Withdraw consent for marketing communications
9. Cookies
We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through our service.
11. Contact Us
If you have questions about this privacy policy, please contact us at:
hello@openclaw.express